Privacy Policy

Right Start Online, a subsidiary of Tumble Tots (UK) Ltd, is committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit our website and our parent company website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you are agreeing to be bound by this policy.

Any questions regarding this policy and our privacy practices should be sent by email to our Data Protection Representative, Saskia Lim at info@rightstartonline.co.uk or in writing to Tumble Tots (UK) Ltd, 15 Metro Centre, Dwight Road, Tolpits Lane, Watford, WD18 9SS. Company Registration Number: 1708375. Alternatively, you can telephone 01923 281281 .

All personal data provided by you through our website will be held by Tumble Tots (UK) Ltd in accordance with the requirements of the General Data Protection Regulations 2018. The data protection registration number is: Z7733785.

Who are we?

Right Start Online is an online magazine website providing useful parenting articles, information, news and product features, with competitions and activity pages for Tumble Tots Members. Tumble Tots (UK) Ltd is the UK’s leading provider of active physical play for children aged 6 months to 7 years of age. Our mission is to provide helpful advice, information and guidance to assist Tumble Tots parents on their parenting journey. Tumble Tots (UK) Ltd is a private limited company (no.1708375), whose registered address is 15 Metro Centre, Dwight Road, Tolpits Lane, Watford, Hertfordshire, WD18 9SS. Tumble Tots (UK) Ltd is a trading subsidiary of AVID Ltd, a private limited company (no. 02391479), which produces CDs, DVDs and online downloadable music and film, whose registered address is 15 Metro Centre, Dwight Road, Tolpits Lane, Watford, Hertfordshire, WD18 9SS. Tumble Tots (UK) Ltd also has a national network of 44 independent Franchises, operating physical play classes at 175 different locations across the UK.

How do we collect information from you?

We obtain information about you when you use our website or make enquiries, for example:

• if you enter a competition;

• if you make editorial, sales or general enquiries;

• if you provide feedback on website content e.g. articles and features;

• if you register to receive our regular newsletters which may also include offers made available through us from reputable third-party companies.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, your IP address, and information regarding what pages are accessed and when.

How is your information used?

We may use your information to:

• process your entry into a competition;

• process sales, editorial or general enquiries;

• seek your views or comments on the services we provide;

• notify you of changes to our services;

• send you communications which you have opted in to receive and that may be of interest to you, these may include:

• keeping you informed of useful information about Right Start, events, activities, campaigns, appeals, fundraising;
• keeping you informed of new articles, features, competitions and other information as it is made available on the Right Start Online website.
• keeping you informed of activities, events, campaigns, special offers and promotions of a specially selected group of companies offering relevant goods and services.

Your choices:

You have a choice about whether or not you wish to receive information from us. If you opt in to receive news and marketing communications from us about and you subsequently decide you no longer wish to receive our marketing communications, you will have the opportunity to unsubscribe, at any time. All our email communications provide you with a link where you can unsubscribe.

If you have opted in to receive communications from us, we will retain your data on our systems on the basis of consent until you notify us that you wish to unsubscribe from all or any of the various types of communications.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by contacting us by email: info@rightstartonlone.co.uk, or in writing to Tumble Tots (UK) Ltd, 15 Metro Centre, Dwight Road, Tolpits Lane, Watford, WD18 9SS, or you can telephone 01923 281281.

Your rights:

We have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

The right to access:

You have the right to ask for a copy of the information Tumble Tots (UK) Ltd hold about you (a subject access request), for which we may charge a £10 fee to cover our costs in providing you with details of the information we hold about you.

The right to rectification:

The accuracy of your information is important to us. If you change your contact details, or any of the information we hold is inaccurate or out of date, please contact us directly.

The right to erasure:

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include:

• the personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed;

• you withdraw consent to consent-based processing;

• the processing is for direct marketing purposes;

• the personal data have been unlawfully processed.

However, there are certain general exclusions of the right to erasure. Those general exclusions include where processing is necessary:

• for exercising the right of freedom of expression and information;

• for compliance with a legal obligation;

• for the establishment, exercise or defence of legal claims.

The right to restrict processing:

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are:

• you contest the accuracy of the personal data;

• processing is unlawful, but you oppose erasure;

• we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims;

• you have objected to processing, pending the verification of that objection.

Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it:

with your consent;

• for the establishment, exercise or defence of legal claims;

• for the protection of the rights of another natural or legal person;

• for reasons of important public interest.

The right to object to processing:

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for:

• the performance of a task carried out in the public interest or in the exercise of any official authority vested in us;
• the purposes of the legitimate interests pursued by us or by a third party.

If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

The right to data portability:

To the extent that the legal basis for our processing of your personal data is consent, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

The right to complain to a supervisory authority:

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

The right to withdraw consent:

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by contacting us by email at info@rightstartonline.co.uk, or in writing to Tumble Tots (UK) Ltd, 15 Metro Centre, Dwight Road, Tolpits Lane, Watford, WD18 9SS. Alternatively, you can telephone 01923 281281.

Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Third Party Product Providers we work in association with:

We may sometimes work closely with a selected group of third party product and service providers to bring you a range of quality and reliable products and services which we believe may be relevant to your needs (e.g. days out offers, children’s educational books and toys.) Any offers from third parties, will be sent from Right Start Online and not the third party. When you enquire about or purchase one or more of these products, the relevant third-party product or service provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their privacy policy. These third-party product providers may share your information with us, which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets, or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Security precautions in place to protect the loss, misuse or alteration of your information:

When you give us personal information, we take steps to ensure that it is treated securely. Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Profiling:

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk. We may need to share your information with credit reference agencies and other companies to detect and reduce fraud and credit risk and to pursue debtors.

Use of 'Cookies':

Like many other websites, www.rightstartonline.co.uk uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full Cookies Policy. Turning cookies off may result in a loss of functionality when using our website.

Links to other websites:

Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under:

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe:

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this policy:

We keep this policy under regular review. This policy was last updated in Oct 2023.